Warranty Meeting, Oct 8, 10, at 9:00 AM

Present: Terry Howard, Complete Property Services (CPS), Raul Cartagena, CPS, Liz Fox, ITC Property Manager, Dan Romano, V.P. Operations (727.639.2346, dramano@crowindustries.com) Ops Manger, Crow Industries.

The following issues were discussed during the warranty meeting on Oct 8, 10:

1. Screen Window falling out during strong rains/winds:
a. Reviewed the Mar 26, 10 warranty meeting. There was a disagreement between parties as to the cause. Kahanu maintained that the screen attachment design was defective for high wind areas. PGT maintained that the design was based on wind conditions much higher than ours, and had been proven for many years in the Caribbean. PGT believed the windows were blowing out because they were cut wrong. All parties had agreed to conduct a test on two units (501W & 701E, these two units were picked because they were corner units and the owners were present at the meeting) to determine once and for all the cause and decide on a solution. The group went to 501W and inspected the windows. It was determined that the screens were cut wrong. It was decided to redo all the improperly cut windows in 501W & 701E, and see how the new screen performed during heavy winds. If they performed properly, then all the screens would be rechecked for proper fit, and all defective screens would be replaced. After the meeting someone dropped the ball and nothing was ever done.
b. Plan moving forward: Dan Romano will take over the screen project and make sure it’s finished in an expeditious manner. The original plan was modified to only use 501W as the test case and will start Monday, Oct 18, 10. If it’s established that improperly cut screens is the cause, then Crow Industries will inspect all units for defective screens and replace them. The replacement will be done on an incremental basis of 5 units at a time starting with residents that present. The incremental replacement will continue into Jan. and Feb 2011, when the snow birds arrive.

2. 501W – Leak in master bedroom north windows: Dan & Raul inspected the window and think the water is seeping under the lower window because of defective foam stoppers. They’ll do the replacement when they replace the improperly cut screens Monday Oct 18, 10. JPG’s 26-31 are of the water during the actual event. The water is clear and hard to see but the drops on the bottom side of the sill indicate where the water is accumulating.

3. 301W – Leak in living room north windows: Dan & Raul believe that the leak is from the windows above in unit 401W. These windows were replaced and water maybe leaking down from those windows. A water test will have to be conducted to determine what exactly is the cause. They’ll start with unit 301W and work up to unit 401W. Kahanu to check with the attorney on how to handle the windows in 401W.

4. Protocol for handling warranty repair requests: Emergency warranty issues are handled immediately. Non-emergency issue are accumulated and repaired on a quarterly schedule, or sooner if the number of repair request justify them coming in sooner.

5. 502W – Stains from walkway paint on screen door frame & screen: Dan & Raul inspected the stains and agreed that they were from the walkway painting. They add it to the nonemergency repair list, and fix trip in.